Deliveries
Where do you deliver?
You can currently place your order in the following countries: Spain, United States,
How long will my order take to arrive?
Timeframe for deliveries is 7 working days within the EU and 7 days for countries outside the EU.
How much does delivery cost?
The delivery cost in United States is Free
How can I see the status of my order?
- If you registered when you placed your order, you can track your order in the ”Orders” section of your Account.
- If the package has already been sent to the courier company, you’ll receive an email with a link. This will detail the steps to follow to track the status of your order.
- If you still need help, please contact the Kaleos team at: hello@kaleoscollection.com
What’s the delivery process?
- When the courier company collects the order from our warehouse, you’ll receive an email with a tracking number and the delivery date of the order.
- Deliveries can only be made to individuals. Under no circumstances can a package be deposited in a PO box or any other location.
- The courier company will make three attempts to deliver to your address. If they’re unable to deliver the package, they’ll leave a note letting you know of an alternative collection point where you’ll be able to collect your package for the following 10 days (from the first delivery attempt).
I haven’t received my order and the delivery date has passed.
- Firstly, please contact the courier company, following the steps in the section ”How can I view the status of my order?”.
- If you’re unable to resolve the issue with the courier company, please contact the Kaleos team at hello@kaleoscollection.com, stating the order number and your full name.
Refunds of purchases
What do I need to do to return an item?
All returns of Kaleos are completely free of charge, we take care of collection and management of your product.
- Email the collection address to returns@kaleoscollection.com and wait for our confirmation.
- Deliver the item to the agreed location on the agreed date. The package must contain:
- The item being returned
- Packaging and accessories of Kaleos.
- Return form (if mislaid, you can request a copy from returns@kaleoscollection.com)
- Once we receive the item, we will check to ensure that it’s in the same condition as when it was dispatched and that it contains all the elements detailed in the section above.
- Once the check is complete, we’ll refund the full amount.
How long do I have to return my order?
You have 14 calendar days from the date of delivery of the product.
When will I receive my refund?
You’ll receive the amount within approximately 10–14 days, depending on your bank, via the same payment method that you used for your purchase.
What should I do if the amount refunded is incorrect?
