Deliveries
Where do you deliver?
You can currently place your order in the following countries: Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo, Cook Islands, Costa Rica, Cote D'ivoire, Cuba, Curacao, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea North, Korea South, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French Part), Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch Part), Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe,
How long will my order take to arrive?
Timeframe for deliveries is 3–4 working days within the EU and 7 days for countries outside the EU.
How much does delivery cost?
The delivery cost in United States
is Free
How can I see the status of my order?
- If you registered when you placed your order, you can track your order in the ”Orders” section of your Account.
- If the package has already been sent to the courier company, you’ll receive an email with a link. This will detail the steps to follow to track the status of your order.
- If you still need help, please contact the Kaleos team at: hello@kaleoscollection.com
What’s the delivery process?
- When the courier company collects the order from our warehouse, you’ll receive an email with a tracking number and the delivery date of the order.
- Deliveries can only be made to individuals. Under no circumstances can a package be deposited in a PO box or any other location.
- The courier company will make three attempts to deliver to your address. If they’re unable to deliver the package, they’ll leave a note letting you know of an alternative collection point where you’ll be able to collect your package for the following 10 days (from the first delivery attempt).
I haven’t received my order and the delivery date has passed.
- Firstly, please contact the courier company, following the steps in the section ”How can I view the status of my order?”.
- If you’re unable to resolve the issue with the courier company, please contact the Kaleos team at hello@kaleoscollection.com, stating the order number and your full name.
Refunds of purchases
What do I need to do to return an item?
All returns of Kaleos are completely free of charge, we take care of collection and management of your product.
- Email the collection address to returns@kaleoscollection.com and wait for our confirmation.
- Deliver the item to the agreed location on the agreed date. The package must contain:
- The item being returned
- Packaging and accessories of Kaleos.
- Return form (if mislaid, you can request a copy from returns@kaleoscollection.com)
- Once we receive the item, we will check to ensure that it’s in the same condition as when it was dispatched and that it contains all the elements detailed in the section above.
- Once the check is complete, we’ll refund the full amount.
How long do I have to return my order?
You have 14 calendar days from the date of delivery of the product.
When will I receive my refund?
You’ll receive the amount within approximately 10–14 days, depending on your bank, via the same payment method that you used for your purchase.
What should I do if the amount refunded is incorrect?
